Our Heart Is In Public Health

DEPARTMENT: Marketing and Sales
JOB TITLE: Technical/Proposal Writer
REPORTS TO: Product Line Manager
DIRECT REPORTS: N/A
FLSA Status: Exempt

JOB SUMMARY:

The Technical/Proposal Writer will leverage the full extent of experience to develop all user-facing product materials. The Technical/Proposal Writer will be responsible for developing, writing and managing all product documentation, creating online help, tutorials and will assist in developing/enhancing training programs. The Technical/Proposal Writer may also assist with development of use cases, test plans and System Boundary Documents as part of the product development process.

The Technical/Proposal Writer will work closely with subject matter experts on the business team and the Technical/Proposal team to ensure proper translation of business requirements into user-friendly, business-focused user materials. The Technical/Proposal Writer will document each of the features and functionality of products using clear step-by-step, easy-to-understand instruction.

The Technical/Proposal Writer will also develop content for proposals, using Qvidian to develop content in response to RFPs. The Technical/Proposal will also maintain an updated answer library and standard product exhibits.

RESPONSIBILITIES:

• Develop an integrated documentation process for print materials and online help
• Write and manage all user documentation across products, including online and print versions
• Develop schedules to map out product documentation to coincide with product release schedules; ensuring all documentation is delivered on schedule
• Assist Product Line Manager with documenting features and functionality to be prioritized for future development
• Assist with development of training programs, including recorded, on-demand training, training plans and training materials
• Write content for proposals
• Maintain answer library for Ramsell’s RFP software, Qvidian
• Contribute to product-focused content to proposal content management system

OTHER RESPONSIBILITIES:

• Develop, write, update, and manage all product documentation, including:
• User manuals
• Release notes
• Online help
• Training materials
• Training plans
• Participate in the product development process and assist with development of System Boundary documents early in the process
• Convert business requirements and Technical descriptions/diagrams into user-friendly materials
• Confirm documentation usefulness by forming tests groups; observing product use; interviewing users
• Improve documentation by evaluating frequently asked questions; interviewing help desk and Technical support specialists and users
• Write new product training supplements and announcements of new product features
• Contribute user-focused product content and supporting materials in proposal process
• Update product documentation as exhibits, such as standard reporting packages, as needed
• Assist in product testing and documentation of required changes, as needed
• Assist in training, as needed
• Write proposal content and keep answer library current
• Keep proposal exhibits up to date

REQUIREMENTS::

• Minimum of 3 years writing experience (Must show work samples)
• Previous experience with documentation for SaaS products
• Knowledge of leading documentation tools and documentation delivery options
• Working knowledge of Technical software (e.g. Robo Help) for publishing online help and RFP software preferred
• Experience in preparing, implementing and maintaining online and print documentation
• Solid knowledge of the documentation process from design to release
• Excellent creative and Technical/Proposal writing, editing and coordination skills
• Excellent organizational skills
• Able to work independently, with minimal supervision
• Able to grasp vague concepts and distill information into documents
• Excellent time management skills, including the ability to manage multiple projects
• Must be able to shift priorities and move to new task quickly as well as easily adapt to change, handle multiple tasks in a fast-paced environment with competing priorities and changing demands
• Able to follow a style guide outline, including brand and UI style guides
• Expert knowledge of Microsoft Office products and Adobe Professional
• Team player
• Focus on the customer
• Maintain ownership for accomplishing new and different requests
• Participate in professional development opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

• Desired but not required:
• Skills with various graphics software (Adobe Photoshop)

EDUCATION:

• BA in Journalism, English, Marketing, Technical or related field or equivalent experience

PHYSICAL REQUIREMENTS:

• Predominately sedentary office position with high frequency of keyboarding/computer work required (80% to 100%) of the workday
• Close vision required

Please email your resume to: gherrera@ramsellcorp.com